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Preferred Skills:
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Typical Duties:
- Company / ISO / Safety policies: Understand and have the ability to communicate Fenkell policy to the Analysts.
- Email: Understand Fenkell’s email system by viewing new emails, sending new emails, attaching documents. Viewing the calendar and assigning events or setting up meetings.
- Microsoft Office Programs: Understand Word, Excel, and Power Point. Have the capability to type a letter, create an Excel spreadsheet, pivot tables and charts and exporting to Power Point to create a slide show presentation. All programs are used consistently and needed when setting up monthly presentations for the Manufacturers or employees.
- Job Summary: The Major Damage Specialist is responsible for handling all damage vehicles from the first point of notification to the completed repair and/or disposition of the vehicle.
Vehi-Trac System and Job Duties:
- Daily emails
- Daily entry of log sheets or emails
- Daily review of dealer/body shop estimates
- Daily dispatching/authorizing repairs
- Daily categorizing vehicles
- Daily call log for vehicles in repair/expediting repairs
- Daily hiring of new dealers/body shops
- Daily closing out work orders
Knowledge, Skills and Abilities:
- Correspondence, addressing emails, etc.
- Computer software such as Word, Excel, etc.
- Scanner, fax machine use
- Typing speed 40 wpm or greater
Working Conditions and Physical Requirements:
- Ability to work under pressure
- Ability to handle multi-functions
- Understanding of the Automotive Industry
- Ability to communicate with Manufacturer and Management level personnel
- Some knowledge of vehicle damages/ repairs
- Ability to work proficiently and efficiently on a timely manner
THIS DOCUMENT DOES NOT REPLACE ALL FENKELL POLICIES – NLEASE REFER TO YOUR EMPLOYEE POLICY MANUAL FOR FENKELL EMPLOYEE POLICIES.
Competencies:
To perform the job successfully, an individual should demonstrate the following core competencies;
- Service Excellence – Provide the best, world class service; achieving excellence each passing day
- Integrity – Act with honesty and integrity without compromising the truth
- Teamwork – Support each other’s efforts, remain loyal to one another, and care for each other both personally and professionally
- Safety – Ensure the safety of people while making sure they have a trouble-free experience
- Commitment – Stay committed to great products, services and other initiatives that impact lives both within and outside the organization
- Efficiency – Be efficient and effective in our approach to providing the best products & solutions to our customers with each contact
- Accountability – Take responsibility for our actions that influence the lives of our customers and fellow workers
- Profit Growth for All – Every business needs to turn a profit to keep the company alive and healthy. Every employee needs to generate an income that allows them to meet their goals and objectives. We believe that our ability to deliver each competency at the highest level drives the financial results for everyone in the organization
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