Fenkell Automotive Services

Body Shop Manager - Assistant

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Posted On: Monday, 30th April 2018
Shift: Days
Location: Body Shop
1600 East Grand Blvd., Detroit, MI 48211
Job Type:
Full Time
Education: High School

Job Description:

Nature of work:

Directs the work activities of body shop employees, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Achieves a reasonable operating profit for the department and maintains customer satisfaction standards, while containing expenses. Prospects for customers to ensure an adequate sales volume.

FLSA Status: Non-Exempt

Preferred Skills:

Major Tasks are listed below, but the body shop manager may be assigned to other duties:

  • Establishes objectives for the department, jointly with Upper Management and attains these objectives.
  • Manages the monthly operating budget of the body shop.
  • Implements a dynamic marketing plan, with the aim of increasing body shop sales.
  • Maintains efficient communications within the department, as well as between departments. Endeavors to promote harmony and a team spirit with all of the other departments.

Tasks related to customer service and relations with insurers:

  • Builds and maintains good working relations with insurance adjusters.
  • Negotiates with insurance company representatives.
  • Completes insurance forms, indicating the estimated repair costs and making recommendations.
  • Obtains the insurer’s approval and agreement to the estimates.
  • Builds and maintains good relations with the customers, to encourage their loyalty and obtain their recommendations.
  • Welcomes arriving customers in a friendly and professional manner.
  • Answers telephone calls, or ensures that they are answered quickly and in a polite and professional manner.
  • Provides a high quality repair service and reduces returns to the shop.
  • Handles customer complaints as soon as possible.

Tasks related to damage evaluation:

  • Examines damaged vehicles to determine the degree of structural and mechanical damage, as well as damage to the bodywork and the insides of the vehicles.
  • Evaluates the cost of labor and parts to repair or replace each damaged part.
  • Weighs the feasibility of repairs against the replacement of parts such as bumpers, fenders and doors.
  • Uses the CCC/DealerConnect system efficiently to prepare the estimates.

Tasks related to administrative follow up:

  • Checks how work on the vehicles in the shop is progressing, and ensures that guidelines concerning repairs and safety are observed.
  • Verifies the quality of the completed work.
  • Verifies the technicians’ productivity reports and the corresponding pay sheets every day.
  • Verifies the documents circulating and ensures that they are all entered, duly completed, legible and filed or sent to the individuals concerned.
  • Verifies and follows up on body shop customer accounts, to ensure that payments take place within an acceptable time frame.
  • For warranty work follows the appropriate procedures.
  • Ensures that the appropriate safety equipment is available and that it is being adequately used.

Tasks related to the management of human resources:

  • Conducts formal evaluations of the performance of personnel reporting to him/her at set intervals.
  • Motivates the personnel reporting to him/her and participates in hiring these personnel.
  • Manages and draws up the work plan for all body shop employees.
  • Encourages team work in an environment focused on customer service.

Miscellaneous tasks:

  • Keeps abreast of available equipment and new tools and recommends purchases.
  • Monitors maintenance of the pain booths, the frame straightening material and other fixed assets, to ensure their longevity and long-term value.
  • Understands, keeps abreast of and observes federal and provincial regulations and municipal bylaws governing body shop operations and occupational health and safety.
  • Takes part in management meetings.
  • Maintains a professional appearance.
  • Performs other tasks, based on management requirements and instructions.

Secondary Tasks:

  • In-Transit Repairs
  • VMS towing

Knowledge, Skills and Abilities:

  • Demonstrates an extreme attention to detail.
  • Reads, analyzes, and interprets general repair orders.
  • Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards.
  • Financial Planning and Strategy.
  • Process Improvement, Decision Making, Strategic Planning, Quality Management.


Working Conditions and Physical Requirements:

  • Lift objects weighing between 25 – 50 pounds
  • Safely work with team to lift and maneuver items weighing up to 100 pounds
  • Stand, walk or sit for long periods of time without resting (up to 5 hours)
  • Work in areas that require kneeling, crouching, or crawling and outdoors
  • Safety Glasses & Closed Toed Shoes While in The Shop

Certifications and Minimum Education Requirements:

  • High school diploma or general education degree (GED); or one to three months related experience and /or training; or equivalent combination of education and experience
  • Candidates must have a valid driving license and clean driving record
  • C.C.C, Vehi-Trac, Dealer Connect, Star Parts Software Preferred.
  • Basic Excel and Word Programs


To perform the job successfully, an individual should demonstrate the following core competencies;

  • Service Excellence – Provide the best, world class service; achieving excellence each passing day
  • Integrity – Act with honesty and integrity without compromising the truth
  • Teamwork – Support each other’s efforts, remain loyal to one another, and care for each other both personally and professionally
  • Safety – Ensure the safety of people while making sure they have a trouble-free experience
  • Commitment – Stay committed to great products, services and other initiatives that impact lives both within and outside the organization
  • Efficiency – Be efficient and effective in our approach to providing the best products & solutions to our customers with each contact
  • Accountability – Take responsibility for our actions that influence the lives of our customers and fellow workers
  • Profit Growth for All – Every business needs to turn a profit to keep the company alive and healthy. Every employee needs to generate an income that allows them to meet their goals and objectives. We believe that our ability to deliver each competency at the highest level drives the financial results for everyone in the organization